FAQs
Account FAQs
How do I create an account?
Create your account by clicking on the user icon in the top menu bar or by visiting honorboundusa.com/my-account. Enter your username, email, and password to register. If you have any questions, please contact us at [email protected].
How do I know if I have an account?
If you are coming from FrankSpeech, please note that your FrankSpeech account is NOT linked to Honor Bound USA. You must create a new account on Honor Bound USA to make purchases. If you are unsure whether you already have an account with us, please contact our support team at [email protected], and we will check for you.
Please note that any entries earned via FrankSpeech will be credited exclusively to your FrankSpeech account and will not be reflected in your Honor Bound USA account. Learn more about entries by viewing the Official Rules.
How do I enter the Sweepstakes Giveaway?
To enter our sweepstakes, you must first create an account. This will allow you to track your entries.
Create your account by clicking on the user icon in the top menu bar or by visiting honorboundusa.com/my-account. Enter your username, email, and password to register. If you have any questions, please contact us at [email protected].
View Official Sweepstakes Rules or learn more about the sweepstakes here.
Trouble logging in? How to reset your password
If you’re having trouble logging in, you can reset your password by clicking on the “Lost your password?” link on the login page. Enter your email address or username, and we’ll send you a link to reset your password. If you need further assistance, please contact our support team at [email protected].
Can I place an order as a guest?
No, you must have an account to place orders. Having an account allows you to track previous orders, manage billing, participate in giveaways, etc.
If you are coming from FrankSpeech, please note that your FrankSpeech account is NOT linked to Honor Bound USA. You must create a new account on Honor Bound USA to make purchases. If you are unsure whether you already have an account with us, please contact our support team at [email protected], and we will check for you.
Create your account by clicking on the user icon in the top menu bar or by visiting honorboundusa.com/my-account. Enter your username, email, and password to register. If you have any questions, please contact us at [email protected].
How do I update my shipping and/or billing address?
To update your address, log in to your account and go to the “Addresses” under the “My Account” dashboard. You can update your address information there. If you have an order has already been placed and you need to update your address, please contact our support team at [email protected] as soon as possible.
Order FAQs
How long will it take to receive my order?
The delivery time varies depending on the product you order and factors such as manufacturing and fulfillment. Shipping and delivery can take from 5-7 days to several weeks. If you have any questions about your order, please contact our team at [email protected].
How many entries do I get for the giveaway when I place an order?
You earn 1 entry for every $1 spent. For example, if you purchase an item for $25.95, you will receive 26 entries. Some products offer bonus entries, such as our 5 Coin Challenge Coin Set, which comes with 10,000 bonus entries upon purchase.
If you have any questions about specific products or an order, please contact our team at [email protected].
View Official Sweepstakes Rules or learn more about the sweepstakes here.
Do you accept returns?
Please refer to our Return Policy for more information. Currently, we are unable to accept returns. If you have any questions about our return policy, please contact us here. Or feel free to email us at [email protected].
I am having issues when placing an order. What should I do?
If you’re having trouble placing an order, please ensure you are logged into your account. If you don’t have an account, you need to create one as guest purchases are not allowed. You can login or create an account here.
Please note that most credit card companies and banks only allow for a five-digit zip code. Therefore, double-check your zip code upon checkout to ensure accuracy.
If your issue persists, contact our support team at [email protected]. We will assist you as soon as possible.
Upon checkout, my zip code is not working. What do I do?
Most credit card companies and banks only allow for a five-digit zip code. Please double-check your zip code upon checkout to ensure it is accurate. This error originates from the NMI credit card processor, and unfortunately, we cannot change it. If you continue to experience issues, please contact our support team at [email protected].
I didn't recieve an order confirmation email
Please check your Junk / Spam folder. If you still don’t see your email, please reach out to our customer service team at [email protected].
What if I have an idea for a product that you do not have in store?
We welcome new product ideas! If you have a suggestion for something you’d like to see at Honor Bound USA, please reach out to us at [email protected] and we’ll see what we can do.
